HireVue provides user and administrator training courses. Issues that require escalation will be managed by the Support team and escalation paths may include Specialists from Engineering, Professional Services, Customer Success or other resources needed to diagnose and remedy the issue. The Support team is available 24/7 via chat, email and phone. The primary resource for resolving these issues is our Support team. HireVue utilizes a streamlined approach to identifying and resolving technical and tactical issues. The Professional Services team provides implementation and consulting services the Customer Success team focuses on optimizing use and achieving client identified objectives the Support team provides technical and tactical assistance and the Customer Success Operations team provides content, collateral and resources for clients. Our customer service team is comprised of 4 primary functions - Professional Services, Customer Success, Support and CS Operations. Phone support is available in 38+ languages via toll-free and/or local numbers. Support team members are based in our corporate headquarters in South Jordan, UT. HireVue Support is recognized as "best in class" and provides robust service to all users and candidates "24/7" via chat, email or phone in over 180 countries. Interviews on-demand eliminates the need to coordinate schedules.Candidates complete interview at a time convenient for them.Technical hiring team spends time with the most qualified candidates.Deter and detect plagiarism without the need to understand code.Non-technical recruiters can easily prioritize candidates with automated scoring.
Comprehensive candidate assessment with coding, communication, and collaboration questions.Works alone or combined with other assessment/video interviewing options.Live video interview with coding whiteboard.Best in class tools to detect and deter plagiarism.Comprehensive library of on-demand coding challenges.Soft-skill and cognitive ability assessments.Assess candidates by evaluating coding ability and soft skills.When candidates complete coding challenges their submissions are automatically scored so recruiters can easily identify the best candidates based on their technical ability. HireVue's technical hiring solution, CodeVue, provides the tools necessary for recruiting teams to quickly prioritize talent with little involvement from the technical team.
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